GoDaddy was a SOPA supporter and then thousands of tweets, blog posts, and domain migrations later, GoDaddy changed their postion to being against SOPA’s present wording/form. Given the situation, they responded as well as can be expected.
People are quick to pile on. I admit I’m one of the “pilers.” If I have a connection, my typical post is “Say it ain’t so”. A former co-worker is a sysadmin there. If I’m outraged, I’ll describe my feelings. I wasn’t outraged - but I was surprised.
What happened next was laudible and characteristic of a well-managed company that goes “HOLY CRAP, WE BETTER ENGAGE”. They did. I got a few calls - from GoDaddy management as well as sales.
I have more than a few domains and sites (and less than many of the larger companies) that are parked or hosted at GoDaddy. Someone called me out publicly and asked why I was still using them. I said that there is no one click solution to moving business from one provider to another. Some claim it but it is time consuming and resource intensive. Move them in January? I don’t think so!
When someone from sales called, they had just completed an account review and noticed that they could save me about $500 / year by changing hosting plans. When someone from their management team called me, they listened and promised they would continue to listen.
Management acknowledged continued feedback about their management interfaces. I stated they were overloaded with marketing messages when I was already a customer. Visual pollution is what I think I said. They acknowledged my statement as consistent feedback from other customers. They gave me email contacts and stated that they would be monitoring them.
As I have said before, I am hopeful they continue to listen.
I think everyone expected something miraculous to come as the result of the overwhelming negative response in public forums; however, they are professionally run (now) and I believe they will turn the page and do everything they can to put this experience to use as a lesson and in the past as a _really_bad_experience.
(I have not been paid nor am I a direct owner of any shares of GoDaddy-related companies.)
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johnstack posted this
